Do what you say you’re going to do when you say you’re going to do it.
All of our estimates are created utilizing Xactimate, the same software utilized by over 80% of the insurance companies.
Over 15 Years of Success
About Our Team
Authentic Restoration LLC is a family owned and operated General Contractor specializing in Insurance Restoration construction. Formed in April 2009 by Mark and Marilyn Craney, Authentic Restoration began roofing in Noblesville, IN where they both live. A huge hail storm struck nearby Fishers, IN that summer providing Authentic Restoration with substantial opportunities for work. After a very successful season, Authentic Restoration looked South to expand where the weather permitted work year round. Mark Atarian was the first employee and is presently the Sales Manager for Indiana.
Authentic Restoration Alabama was founded in December 2009 to serve the Greater Birmingham area. A number of the personnel from our original location came to our Birmingham, AL office for the winter months to help kick start the growth. In June of 2010, locals Chris and Scott were hired as General Manager and Field Operations Manager respectively. Chris and Scott have built the Birmingham office into the largest in the company and are still with Authentic Restoration today. Donna Hines joined the Alabama Team in 2012 as the Office Manager. Donna keeps the boys in line and does a tremendous job ensuring that our Customers are taken care of in a timely manner.
Authentic Restoration became a licensed Homebuilder in the State of Alabama in the Summer of 2012. Authentic Restoration Alabama expanded into other trades such as gutters, siding, masonry, flooring, fencing, windows, painting, and drywall. Authentic Restoration Alabama also began to participate in numerous cash bid jobs expanding out from being purely insurance restoration.
Authentic Restoration LLC established their Raleigh, NC office in June 2016 and another in Rocky Mount shortly thereafter. Presently, the NC offices are staffed with a General Manager, Sales Manager and 7 Sales/Project Managers.
About the Owners
Mark and Marilyn Craney are the Owners of Authentic Restoration LLC and recently celebrated their 36th wedding anniversary. Mark is in charge of Sales and Operations while Marilyn manages the finances, insurance coverage, and human resources. Mark graduated from Rose-Hulman Institute of Technology with a degree in Mechanical Engineering. He spent the earlier part of his professional career involved with the Automotive Industry where he learned about Total Quality Management (TQM), Just in Time Delivery (JIT) and the extraordinary high demands for exceptional Customer Service with near perfect product and services delivered on time, every time.
These same standards have been applied to the business philosophy of Authentic Restoration, something quite unique to the General Contracting and Construction Industry. However, check out the BBB ratings, the Angie’s List Review, the multiple Angie’s List Super Service Awards and Google Business reviews to see that has been accomplished.
Marilyn studied Accounting at Indiana State University and learned her trade working in the Medical Field. Thanks to Marilyn’s conservative approach to finances, Authentic Restoration LLC can proudly boast never having owed a penny since being in business. All materials are paid for before they arrive at the Customer’s driveway. Authentic Restoration’s Customers can be comfortable knowing we’ll be around to service our workmanship warranty.